MMT Blog

By: Heather Wintle 11/11/2019

Noteworthy News: Customer Benefits

Noteworthy News: Customer Benefits

Customer service is an important part of maintaining a business, and our industry likes to make sure its customers are taken care of. The companies below are treating their customers right with recent updates to ecommerce, expanded selections and delivery systems. Read through them below and see how you can benefit!

 

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Did you know that the concept of injection molding plastic had its beginnings in the 1870s, when a man named John Wesley Hyatt developed celluloid as a material for making billiard balls from something other than ivory? On Manufacturing Day, which was October 4, more than 188 high school students and their teachers learned this interesting piece of history and more when they toured A-1 Tool Corp. (Melrose Park, Illinois). Groups of 40 students at a time were led through the shop, stopping at each station (or department) to learn about how molds are made. The company hosted another group of 40 high school students on October 22.

I asked Greta Salamando, outreach and enrichment coordinator, who organized the tours and Joe LaMonica, CFO, and Mike Alesi, project manager, each of whom escorted the visitors through the shop, to share some observations from that day.

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Seeing and experiencing manufacturing firsthand is almost always the most effective first step in engaging young people in a discussion about rewarding careers in moldmaking. Janler Corp. (Chicago, Illinois) understands that very well and seized an opportunity to invite 12 girls, all middle school students, to tour its facility.

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Paul Szymanski, vice president: For one, the fact that we are pretty much 100 percent die cast dies. We do some repair work on molds for plastic, but very little. I believe that is rather unique for a shop to be primarily building die cast dies, and we have a lot of expertise in that area.

One of our biggest advantages is that we have in-house design capabilities. We design die cast dies and can perform repairs and make modifications quickly for customers. This service extends beyond the dies we designed, too, of course. We have no problem drawing up any design details that need refurbishment or modification. Many of our larger customers may have in-house design teams, but we also work with smaller businesses that do not and so this service is an advantage for them especially. We can also assist with part design, providing solutions for how to improve gating, reduce porosity or for making it easier to eject the part. Oftentimes, we are involved in fine tuning the part to make it simpler or more efficient to cast.

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Microtech Precision Inc. (McMinnville, Oregon) uses all Mitsubishi EDM and milling machine tools. This is because John Ashton, founder and president, who has an extensive background in mold and die making, worked on other brands of EDM and milling machines before launching his own business and decided Mitsubishi was his brand of choice. “In my experience, the Mitsubishi control is the easiest to teach someone to use. I have trained several operators on the MV-Series wire EDM controller and every single one of them was able to set up and run the EDMs on their own within a few days.”

Microtech Precision, Inc. has steadily expanded since its founding in 2006, growing from a one-man job shop to a full-service tool and mold shop with six employees who design and build molds, dies, fixtures, gauges, and inspection tools. The company serves the medical, orthodontic, automotive, and aerospace industries, providing tight-tolerance EDM and milling work. It also builds fine blanking dies for Portland-based knife companies.

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