GF Machining Solutions Reaches Milestone

GF Machining Solutions customer services recently activated the 1,000^th connection of its rConnect digital services platform. The connection was established in November on an rConnect-ready Mikron Mill P 800 milling solution in the Fraisa ToolSchool in Bellach, Switzerland. The installation demonstrates the value of rConnect’s Live Remote Assistance (LRA) module, which links machines to the company’s diagnostic centers in real time.

Because rConnect is a cross-technology platform supporting the company’s EDM, milling and laser solutions, users of the platform receive benefits across these technologies. With this platform, information related to machine activities—including access to the human-machine interface and file transfers—is accessed by desktop or tablet. From the platform cockpit and with the LRA module, customers receive support on a secure channel and improved diagnostics, process and follow-up.

LRA benefits include machine uptime and efficiency, users’ ability to remotely access their machine parks—including the machines’ HMIs and CNC. LRA also enables face-to-face assistance directly on a computer or tablet, features including audio, video, chat and white board to file transfer and screen sharing, and full traceability for tracking recorder log files.