Big Kaiser Launches Online Customer Chat

Customers can now have direct access to Big Kaiser agents during normal business hours for application support, tool presetting, pricing and availability and more.


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Big Kaiser website customer chat feature

Photo Credit: Big Kaiser

In order to help current and future customers with inquiries, Big Kaiser Precision Tooling (Hoffman, Illinois) has introduced an easy and convenient way to directly access the company’s experts. LiveChat is available now on BIGKAISER.com.

No matter which page a customer is on, Big Kaiser has enabled a direct connection with one of the company’s agents in just a few clicks. Agents will be available during normal business hours and customers can leave a message after hours for help with questions on topics such as:

  • Application support
  • Tool presetting
  • Pricing and availability
  • Order status
  • Equipment maintenance
  • And more.

Users can also save a transcript of their chat for future reference. The chat feature appears on the lower right of any page on BIGKAISER.com.