In line with Mazak Corporation’s dedication to always provide on-going training for customers as well as its own company associates, Mazak Canada recently conducted its third annual “training the trainers” event at the company’s Canada Headquarters and Technology Center located in Cambridge, Ontario.
Approximately 25 Mazak Canada service technicians attended the day-and-a-half training event designed specifically for them, which took place December 14, 2012. The company held various training classes conducted by senior Mazak service technicians that have attended the company’s highly advanced service technician-training classes at Mazak’s facilities in Japan. These senior technicians, upon their return, are then charged with the duty of “training the trainers” that, in turn, will train other Mazak service technicians.
Mazak has in place one of the industry’s largest and most extensive training and support infrastructures. Mazak Canada alone maintains a support staff of 40 technicians – 23 in-house service technicians/applications engineers combined with another 17 technicians from Mazak distributors and third party service providers – to form the largest such service organization of any manufacturer in Canada.
During training classes at Mazak Canada, attending Canadian service technicians gained knowledge and learned tactics to further sharpen their skills in terms of diagnosing and servicing Mazak machine tools. Sessions covered simple service tasks such as ballscrew and bearing re-installations to more involved procedures such as calibrating center points of rotation on 5-axis machines.
Equally important, the Canadian technicians attended control classes hosted by Mazak and Mitsubishi Electric Automation Inc. to learn CNC basics and further hone programming skills. With this training, technicians better understand customers’ machining operations and are able to offer improvements through optimized programming techniques.
“At Mazak, we believe that when a customer purchases a machine, it is our responsibility to provide the support that ensures they receive the maximum return on their investment,” said Brian Papke, president of Mazak Corporation. “Highly skilled and knowledgeable service technicians are vital to fulfilling that responsibility. Through on-going training, Mazak service technicians continue to grow as experts in keeping customer machines operating at their full production potentials so that returns on machine investments are realized as quickly as possible.”
According to Ray Buxton, general manager at Mazak Canada Headquarters and Technology Center, unparalleled service and support from teams of well-trained technicians is a pillar of Mazak’s Optimum Plus customer support program. Optimum Plus encompasses a full range of services and provides a single source for all issues related to Mazak machines, controls, accessories and PALLETECH automation systems. It also entails the industry’s largest inventory of spare parts as well as progressive levels of customer training that are part of Mazak’s Pyramid of Training pillar also within Optimum Plus program. Mazak customers can choose from a diverse array of no-charge classes and seminars offered online, on-site and through Mazak’s extensive network of Regional Technology Centers.